Booking terms
PakistanTaxi.com overseas-booker journey requests, payment timing and supplier confirmation.
Version 1.1 · Last updated 16 October 2026
PakistanTaxi.com helps people arranging Pakistan travel from abroad. It is a storefront of The Sakunder Group trading as PakistanTaxi.com, not a separate overseas company; its parent and operating company is iDrive.pk. Use bookings@pakistantaxi.com for correspondence and include PakistanTaxi.com and your booking reference. These terms govern a PakistanTaxi.com booking only when displayed and accepted with that checkout.
House Of Hayat, Bradford, BD18 2ET, United Kingdom
61 Main Bazaar Road, Jauharabad, Pakistan
Plan each part of the trip
For a taxi or transfer, select the precise pickup and drop-off, airport and terminal when applicable, and a date and time in Pakistan. If you are booking for relatives, check their names, contact route, passenger count, luggage and child-seat needs with them. A basket can contain more than one journey or vehicle; review the route, class, time, extras and price for each line before authorising it. Self-drive collection, delivery or return terms are separate details and charges. Flight and border schedules can change; allow enough time and do not rely on a search result as proof of a driver or vehicle reservation. Search estimates expire and a class image is illustrative.
Wheelchair-accessible journeys are currently handled by individual quote. We have not physically inspected a wheelchair vehicle for ramp and restraint suitability. A request does not promise an accessible vehicle or price. The dedicated quote process may ask about transfer from a wheelchair and other practical needs; do not send diagnoses or medical documents through ordinary correspondence. We only offer a bookable service after the appropriate vehicle, scope and supplier can be checked and the quote accepted.
Who contracts and when
You appoint the iDrive business as your disclosed agent to arrange the chosen service for you on the accepted price and terms. The underlying transport contract is between the passenger and the independent contracting driver, or the identified fleet/transport operator where that operator is the contracting supplier. An assigned employee is not necessarily the contracting party. The rental supplier and hirer contract for self-drive hire. Your confirmation identifies the supplier once it accepts the service. We remain answerable for our own agency, payment-administration and aftersales work and will help coordinate a claim. We cannot disclaim a legal responsibility that belongs to us simply by calling ourselves an agent.
A submitted booking request and card authorisation do not mean that all vehicles and drivers have accepted. If the checkout uses separate authorisation and capture, the initial card hold is temporary and is not payment. We seek assignment for every item in the basket and charge only through the stated complete-basket acceptance/assignment process. We then issue the appropriate payment receipt and supplier-backed confirmation. If a supplier cannot provide the agreed service, we will offer an alternative for your decision or release the uncaptured hold. A bank may continue showing a released hold until it finishes processing; an expired authorisation may require a fresh quote and your new agreement. A receipt alone is not the identity of your driver or proof of supplier acceptance. Keep a separate plan until you receive the actual confirmation for time-critical travel.
Your fare and your options
The checkout must show the selected services, mandatory charges, optional extras, total and card-payment currency before you authorise. PKR is the operating fare currency. Your issuer may add conversion or foreign-transaction charges. Stripe handles card entry; never email a card number or security code.
You may cancel 48 hours or more before the scheduled service start for free and receive the full captured fare back. Within 48 hours, an accepted cancellation charge of up to 10% may apply. If we cannot provide the agreed service, you can decline an alternative and receive a full refund of a captured fare. Releasing an uncaptured hold is not a refund of money taken. Captured refunds normally return by the original payment method, and the issuer controls when they appear. Change requests require availability and your agreement to any price difference. No term overrides a mandatory legal remedy.
Request cancellation by emailing bookings@pakistantaxi.com with the booking reference. Our team reviews and approves it, or an enabled automatic process does so. The request's receipt time determines whether it falls outside the 48-hour window; the later approval time cannot remove a free cancellation or its full-refund promise.
Acting for others and getting help
Only an adult legally able to book should make the request. An adult passenger's name, contact or accessibility details should be provided only with proper authority; a parent or legally entitled person may arrange travel for a child. Share the PakistanTaxi.com privacy notice with passengers where appropriate. Check supplier and vehicle details before boarding; ask us to resolve an unexpected change. The supplier is responsible for performing its transport or hire obligations, including the required vehicle and driver permissions. This site does not provide emergency response or guarantee incident-free travel.
Email bookings@pakistantaxi.com for an aftersales claim. We will gather the relevant facts, communicate with the supplier and help administer a remedy due within our role. You may contact the supplier, insurer, authority or court directly. Nothing here excludes liability for our own fault, fraud, death or personal injury where exclusion is unlawful, or removes non-excludable consumer rights. The version you accept for a booking remains its terms; later website wording applies prospectively.